Privacy Policy

Last updated: February 2026

1. About This Policy

Hip Campers ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By submitting your details through our website, enquiry forms, or social media lead forms, you consent to the practices described in this policy.

2. Who We Are

Hip Campers
Melbourne, Victoria, Australia
Email: info@hipcampers.com.au
Website: www.hipcampers.com.au

3. What Information We Collect

We may collect the following types of personal information:

• Contact details: Full name, email address, and phone number
• Enquiry information: Your tow vehicle type, purchase timeframe, and any questions or messages you send us
• Website usage data: Pages visited, time spent on site, and interactions (collected via the Meta Pixel and standard web analytics)
• Social media interaction data: Information submitted via Facebook or Instagram lead forms, including any responses to qualifying questions

We do not collect sensitive information such as financial details, health information, or government identifiers through our standard enquiry process.

4. How We Collect Your Information

We collect personal information through:

• Our website contact and enquiry forms at www.hipcampers.com.au
• Facebook and Instagram Instant Lead Forms (via Meta Ads)
• Direct email, phone, or in-person communication
• Automatic collection via the Meta Pixel when you visit our website

5. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiries about our teardrop campers and products
• Arrange inspections, viewings, and test appointments
• Send you relevant product information, pricing, and spec sheets you have requested
• Process pre-orders and waitlist registrations
• Improve our website and advertising based on user behaviour
• Comply with legal obligations

We will not use your information for purposes unrelated to the above without your explicit consent.

6. Marketing Communications

If you submit an enquiry, we may send you follow-up information about Hip Campers products and promotions. You can opt out of marketing communications at any time by replying "unsubscribe" to any email or contacting us directly at info@hipcampers.com.au.

7. Third Parties We Share Information With

We use the following trusted third-party services that may process your personal data:

• Meta Platforms (Facebook/Instagram): We run advertising campaigns on Meta platforms and use the Meta Pixel on our website to measure ad performance. Meta's data practices are governed by Meta's Privacy Policy.
• EmailJS: Our website contact form uses EmailJS to deliver your messages to our inbox. EmailJS processes your name, email, and message content for delivery purposes only.
• Google Fonts: Our website loads fonts from Google's servers, which may collect standard request data per Google's Privacy Policy.
• Google Analytics: We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects anonymised data including pages visited, time on site, browser type, and general location. No personally identifiable information is collected. Google's data practices are governed by Google's Privacy Policy.

We do not sell your personal information to any third party. We do not share your information with data brokers.

8. Data Storage and Security

Your information is stored securely within Australia and/or via third-party platforms with appropriate data security safeguards. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

Despite our efforts, no method of internet transmission is 100% secure. If you have concerns about the security of your information, please contact us directly.

9. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are generally retained for up to 3 years. You may request deletion of your data at any time (see Section 10).

10. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of direct marketing at any time
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, contact us at info@hipcampers.com.au. We will respond within 30 days.

11. Cookies and Tracking Technologies

Our website uses the Meta Pixel, a tracking technology that collects data about your website interactions to help us measure the effectiveness of our advertising. This may involve the use of cookies stored on your browser.

You can opt out of Meta's advertising tracking via your Facebook Ad Preferences settings or by visiting youronlinechoices.com.au.

12. Links to Other Websites

Our website may contain links to third-party websites (including Instagram, Facebook, and YouTube). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at www.hipcampers.com.au/privacy.html. Continued use of our website or submission of your details after changes are posted constitutes acceptance of the updated policy.

14. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at info@hipcampers.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992